1. Returns and Exchanges: We want you to be completely satisfied with your purchase from our online store. If for any reason you are not, we offer a hassle-free return and exchange policy. Please read the following guidelines carefully.

2. Eligibility for Returns and Exchanges:

• To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as you received it.
• Returns and exchanges are accepted within 30 days from the date of purchase.

3. Non-Returnable Items: The following items are non-returnable:

• Customized or personalized products
• Items on clearance or sale
• Gift cards

4. Return Process: To initiate a return or exchange, please follow these steps:

• Contact our customer support team at support@markerss.com within 30 days of receiving your order. Please provide your order number and a brief explanation of the reason for the return or exchange.
• Our team will provide you with a return authorization and shipping instructions.

5. Return Shipping:

• Customers are responsible for the cost of return shipping unless the return is due to a defect or an error on our part.
• We recommend using a trackable shipping method to ensure the safe return of the item.

6. Refunds:

• Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.
• If approved, the refund will be processed to the original method of payment within 7 business days.

7. Exchanges:

• Exchanges are subject to product availability. If the requested exchange item is not available, we will issue a refund or offer an alternative solution.

8. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will provide instructions on how to proceed with a return, exchange, or refund.

9. Contact Us: If you have any questions or concerns about our return policy, please feel free to contact our customer support team at support@markerss.com.

Note: This return policy is subject to change without notice. It is recommended to review the policy before making a purchase.

Last Updated: 23/6/2025